I took my Nissan 2013 SV car for a gear shift problem, it gets stuck in parking mode. I bought this used car in May 2023, It looks like a common problem in Nissan cars due to CVT transmission. Most of the shops recommended to go with the dealer, then I got a quote from the dealer. I went to this shop based on online ad and their experience in Nissan cars. The shop person claimed they can fix it around $550, but simply wasted time, money, and effort in name diagnostic fees and gave a 50% higher price than a dealer quote. After paying $200 for diagnosic, fees the issue still remains the same. I regret my decision.
We are truly sorry to hear about your recent experience at our shop, and we want to express our sincerest apologies for any inconvenience you've faced. It's important to us that our customers feel valued and receive reliable service, and it's clear that we fell short of your expectations. We deeply regret any misunderstanding regarding the initial quote and diagnostic fees. We understand how frustrating it can be when you are faced with unexpected expenses, especially when you were seeking a solution for a recurring issue with your Nissan car. Our intention is always to provide cost-effective solutions and transparent communication throughout the repair process. We appreciate your feedback as it helps us identify areas where we can improve and ensure that this kind of situation does not happen again in the future. If you are willing to give us another chance to make things right, please do not hesitate to reach out to us. We would like the opportunity to address the problem with your car and work towards a resolution that meets your satisfaction. Once again, we apologize for any inconvenience you've faced, and we value your feedback as it helps us become better at what we do. Thank you for bringing this matter to our attention, and we hope to have the chance to regain your trust in our services.
- Quality Auto Repair Tire & Auto Sales