My check engine light came on so I brought my car into David’s shop. He charged me $850 to get the check engine light off and I was fine with that. After I picked up the car the check engine came back on not even 24 hours later. So I called David and he said he would look at it and see why. After he looked at it he called me and told me to get the check engine light off it will be another $800 just for a alternator. I’m upset because I would’ve never paid him the first time. He says trusted services with no surprises but that’s definitely a surprise. The car I was trying to get fixed wasn’t even worth $1600 so why would I of put that into it?
I’m very sorry we failed to satisfy your check engine light concern. We aim for perfection, but in the extreme rare event where we make a mistake, we own it, admit it. We would be happy to inspect and retest all components to see if we made a mistake in our initial diagnosis at no charge to you. Together we will win on this challenge and thank you for placing your trust in us and coming to Qualify Auto STL and as always we will stand behind all our work and will make necessary corrections Just text or give me a call and we will work to resolve the issue. Sincerely, David Marks
- Quality Auto Repair Tire & Auto Sales